En Español

Social Worker Tools & Resources

Motivational Interviewing

Patient Issues Algorithm

Loss to Follow Up and Withdrawal from Care

Improving Communication in your Clinic

Working with Hearing Impaired Patients

Gaining and Maintaining Facility Patient Representatives

Bed Bug Resources

Hospice Resources

2014 Texas Risk Pool Conference Call

Patient Advocacy

  • Dialysis Patient Citizens Education Center 

  • NKF Cares 

    • The goal of this patient hotline program is to provide education and support for kidney patients through a centralized help center. Our Information Specialists have been trained to answer questions and concerns, handle requests for information and counsel patients about kidney disease and how it affects their lives. The toll free number is 1-855-653-2271 or you can visit the website at www.kidney.org/patients.

Professionalism and Working with Difficult Patients

Cultural Sensitivity


Additional Information and Resources

Affordable Care Act and Undocumented Patients

Affordable Care Act Presentation

Letters of Concern

A certified letter of concern should be completed with the following components:

  • Letter voicing concern about missed treatments: has to be more than 30 days of missed treatments to discharge
    • Include date of last treatment
    • Genuine concern for the patient
  • Offer a deadline for the patient to return to the clinic (5-7 business days)
  • Offer other clinics that could possibly serve the patient
  • Encourage the patient to seek emergent dialysis care at local hospital(s)
  • Hospice
    • Offer as an option should the patient choose to not continue treatment
    • Provide at least three companies to adhere to Medicare’s guidelines
  • Offer additional resources
  • Behavioral Health Treatment locator


Example of 1st Letter  
Example of 2nd Letter  


THRIVE Newsletter (2016)

End State Renal Disease Network, Inc. of Texas is pleased to announce a one-page newsletter focusing on professional issues! The name of the newsletter is “THRIVE”.  We anticipate it will help you thrive in moments of challenge, growth, and confirmation.  Here you will find topics focused on professional development, quality of care and treatment topics related to dialysis, and how to engage patients. The letter will be sent out via fax on the last day of each month, beginning in June. 

Admit/Discharge Resources

Involuntary Discharge Resources

Admit Discharge Reasons


Patient Resources

Locating a Dialysis Facility

Patient Safety and Education

The Patient Whisperer

Who We Are Webinar 2012

PEERS Lending Support - from the National Kidney Foundation is a new program that connects patients who want support with someone who has been there

  • If you are a person with chronic kidney disease, family member or caregiver and don’t know what to expect, call us. Connect with another person who has lived successfully with kidney disease and can share their experience, strength and hope with you on what they have done to navigate this illness successfully.
  • Call the HOPEline (800) 579-1970 (toll-free) Monday through Friday from 10am to 8pm (PT)
  • An illness is too demanding when you don’t have HOPE