Motivational Interviewing
- Video to Motivational Interviewing: What is it Module 1
- PowerPoint Motivational Interviewing: What is it Module 1
- PowerPoint Motivational Interviewing (MI) Interventions: Module 2
- Video to Motivational Interviewing: Treatment Times and Dry Weights Module 3
- PowerPoint Motivational Interviewing: Treatment Times and Dry Weights Module 3
- Video to Motivational Interviewing: Working with Difficult Patients/Staff Module 4
- PowerPoint to Motivational Interviewing: Working with Difficult Patients/Staff Module 4
Patient Issues Algorithm
Loss to Follow Up and Withdrawal from Care
- The Difference Between Lost to Follow and Withdrawal from Care
- Difference Between Lost to Follow up and Withdrawal from Care: Notes from Webinar
Improving Communication in your Clinic
Working with Hearing Impaired Patients
Gaining and Maintaining Facility Patient Representatives
Bed Bug Resources
- Bed Bug Blueprint for Success
- Bed Bug Protocol
- Economical Bed Bug Extermination
- Management Algorithm
- Bed Bug Documentation Tips
Hospice Resources
- Hospice for ESRD Patients Final Ruling - August 2014 - Centers for Medicare & Medicaid Services (CMS)
2014 Texas Risk Pool Conference Call
Patient Advocacy
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Dialysis Patient Citizens Education Center
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NKF Cares
- The goal of this patient hotline program is to provide education and support for kidney patients through a centralized help center. Our Information Specialists have been trained to answer questions and concerns, handle requests for information and counsel patients about kidney disease and how it affects their lives. The toll free number is 1-855-653-2271 or you can visit the website at www.kidney.org/patients.
Professionalism and Working with Difficult Patients
- Power Point Slides
- Webinar Recording (Requires Windows Media Player)
Cultural Sensitivity
- Webinar Recording (Requires Windows Media Player)
Additional Information and Resources
- 2013 Mental Health Newsletter
- Patient Mental Health Flyer - May 2013
- Psychotropic Medications List - May 2013
- 9 Tips for Dealing with Difficult People - May 2013
- Cause and Effect Diagram - May 2013
- Low Income Home Energy Assistance Program (LIHEAP) - The Low Income Home Energy Assistance Program (LIHEAP) helps low income households, primarily in meeting their immediate home energy needs.
- December 2009 Revision - Medicare Coverage of Kidney Dialysis and Kidney Transplant Services
- Medicaid Buy In Program of Texas - 04/09/09
- Updated information from Kidney Health Care - 01/26/09
Affordable Care Act and Undocumented Patients
Letters of Concern
A certified letter of concern should be completed with the following components:
- Letter voicing concern about missed treatments: has to be more than 30 days of missed treatments to discharge
- Include date of last treatment
- Genuine concern for the patient
- Offer a deadline for the patient to return to the clinic (5-7 business days)
- Offer other clinics that could possibly serve the patient
- Offer facilities inside and outside of YOUR company
- Encourage the use of Medicare’s Dialysis Facility Compare (DFC) website
- Encourage the patient to seek emergent dialysis care at local hospital(s)
- Hospice
- Offer as an option should the patient choose to not continue treatment
- Provide at least three companies to adhere to Medicare’s guidelines
- Offer additional resources
- Transportation, mental health, etc.
- Via 211 Texas, www.211texas.org
- Behavioral Health Treatment locator
THRIVE Newsletter (2016)
End State Renal Disease Network, Inc. of Texas is pleased to announce a one-page newsletter focusing on professional issues! The name of the newsletter is “THRIVE”. We anticipate it will help you thrive in moments of challenge, growth, and confirmation. Here you will find topics focused on professional development, quality of care and treatment topics related to dialysis, and how to engage patients. The letter will be sent out via fax on the last day of each month, beginning in June.
- Social Media in the Workplace—June
- Motivational Interviewing—July
- Letters of Concerns—August
- Treatment Times—September
- Involuntary Discharges—October
- Dry Weights—November
- Helpful Resources—December
Admit/Discharge Resources
Involuntary Discharge Resources
- IVD Process
- Conditions for Coverage
- DSHS Incident Form
- IVD webinar PowerPoint
- IVD Webinar recording
Admit Discharge Reasons
Patient Resources
Locating a Dialysis Facility
Patient Safety and Education
- Safety in the Dialysis Unit - (requires Microsoft Media Player)
- Safety in the Dialysis Unit - Notes
- Be Aware! Be Safe! - Poster
- Be Safe! Always Keep Your Access Site Uncovered! - Poster
The Patient Whisperer
- The Patient Whisperer - (requires Microsoft Media Player)
- Webex Handout
- The Patient Whisperer - Notes
- The Patient Whisperer - References
Who We Are Webinar 2012
- Who We Are - Flyer
- Who We Are - Slides
- Who We Are -Evaluation
- Who We Are - Recording (Requires Windows Media Player)
PEERS Lending Support - from the National Kidney Foundation is a new program that connects patients who want support with someone who has been there
- Benefits of PEER Support in people with chronic kidney disease
- Help Your Patients Connect To Each Other
- If you are a person with chronic kidney disease, family member or caregiver and don’t know what to expect, call us. Connect with another person who has lived successfully with kidney disease and can share their experience, strength and hope with you on what they have done to navigate this illness successfully.
- Call the HOPEline (800) 579-1970 (toll-free) Monday through Friday from 10am to 8pm (PT)
- An illness is too demanding when you don’t have HOPE