Patient- and Family-Centered Care

AIM 1: Better Care for the Individual through Beneficiary and Family Centered Care

  • Promote patient and family engagement through fostering patient and family engagement at the facility level, involving patients/families in CMS Meetings and convening a Patient Engagement Learning and Action Network (LAN).
  • Improve patient experience of care through evaluating and resolving grievances, promoting use of In-Center Hemodialysis Consumer Assessment of Healthcare Providers and Systems (ICH CAHPS) and/or any similar survey identified by CMS, and address issues identified through data analysis.
  • Assist with patient-appropriate access to in-center dialysis care, decrease Involuntary Discharges (IVDs) and Involuntary Transfers (IVTs), address patients at risk for IVD/IVT and failure to place and report to CMS on access to dialysis care monthly.
  • Improve vascular access management, improve arteriovenous (AV) fistula rates for prevalent patients, reduce catheter rates for prevalent patients, support facility vascular access reporting, spread best practices, provide technical support in the area of vascular access and recommend sanctions to CMS for failure to improve.
  • Improve patient safety through reduction of Healthcare-Acquired Infections (HAIs), support the National Healthcare Safety Network (NHSN), establish HAI LAN, and reduce rates of Dialysis Facility Events.
  • Facilitate patient and family knowledge of transplantation and organ donation and appropriate referrals for transplantation options.
  • Facilitate patient and family knowledge of home therapy and referrals for home dialysis.

New Direction of the ESRD Network Brochure - 2013

For information about the availability of auxiliary aids and services, please visit: http://www.medicare.gov/about-us/nondiscrimination/nondiscrimination-notice.html

PFCC Education

Patient-Centered Care & Patient Engagement Webinars

Training Resources

Patient and Family Groups

Patient Engagement Learning & Action Network (PE LAN) - ESRD Network of Texas

 General Information

Communication Tips

General Information

Patient Engagement Process for QAPI & Governing Board Committees

For questions on patient involvement in QAPI and/or Governing Board Committees or to provide feedback to the Network on resources please contact Kelly Shipley at kshipley@nw14.esrd.net.